Refund policy

Most of what we sell is food, so this policy is built around food safety. Merch and digital items follow different rules, further down. Please read this before you order.

Unopened bottles

You can return an unopened, undamaged bottle in its original packaging within 14 days of delivery. Email us first at jessica@sous-chef.co with your order number. Return delivery is at your cost unless the order arrived damaged or incorrect, in which case we cover it.

Opened bottles

For hygiene and food safety we cannot accept a return on a bottle that has been opened, unless there is something wrong with the product itself. If there is, we want to know. See below.

Damaged, leaking or incorrect orders

Check your order when it arrives. If a bottle is broken or leaking, if the seal is damaged, or if you received the wrong item, contact us within 48 hours of delivery with your order number and a photo. We will replace it or refund it in full, delivery included, at no cost to you. You do not need to send anything back.

Quality

Our sauces are made in small batches with no preservatives and carry an 18 month shelf life. Store at room temperature in a cool dry place, and refrigerate after opening. If a bottle is within its date, has been stored as directed, and is not right, contact us and we will make it right.

Allergies

Every bottle lists its ingredients and allergens on the label and on its product page. Please read them before ordering. We cannot accept a return because a product contains an ingredient that is declared.

Bundles

Bundles are sold and priced as a set. A bundle is returned as a whole set, because the bundle price depends on the full set. Individual bottles from a bundle cannot be returned on their own.

Merch

Merch is not food, so the food rules above do not apply to it. You can return an unused apron or other merch item within 14 days of delivery, unworn, unwashed and with its tags and original packaging. Email us first with your order number. Return delivery is at your cost unless the item arrived damaged, faulty or incorrect.

Once we have received and checked it, we refund to your original payment method within 10 business days. Merch that has been worn, washed or used cannot be returned unless it is faulty.

Digital items

The cookbook PDF cannot be returned or refunded once the download link has been sent, since it cannot be given back. If your link does not work, email us and we will fix it.

Refunds

Once we have received and checked the return, we will email you to confirm and refund to your original payment method within 10 business days. Your bank may take a few more days to post it. If more than 15 business days have passed since we approved your refund and you have not seen it, email us.

Contact

Sous Chef SARL, Metn, Lebanon
jessica@sous-chef.co
+961 79 106 111